"CAPTIN" means Canadian Autoparts Toyota Inc.
"Dealer" means the Toyota dealer you select, or if you do not select a Toyota dealer, your local Toyota dealer.
"our", "us" and "we" mean Toyota Canada Inc. or TCI, Toyota Credit Canada Inc. (operating as Toyota Financial Services) or TFS, Toyota Motor Manufacturing Canada Inc. or TMMC, Canadian Autoparts Toyota Inc. or CAPTIN.
"Site" means the toyota.ca Internet web site.
"TCI" means Toyota Canada Inc.
"TFS" means Toyota Credit Canada Inc. (operating as Toyota Financial Services).
"TMMC" means Toyota Motor Manufacturing Canada Inc.
"you" and "your" means the user of the toyota.ca Internet web site.
Information regarding toyota.ca’s Privacy Practises
Normal Site usage
You can visit this Site to read product and company information or to use our on-line tools (e.g. vehicle configurator) without telling us who you are or revealing any other personally identifiable information. During normal Site usage, unless you tell us who you are or reveal any other personally identifiable information, we do not collect or store any personally identifiable information about you such as your name, mailing address, email address or phone number. The only information we collect and store during normal Site usage is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, the referring web site, the pages you request and the date and time of those requests. We use this non-personally identifiable information to generate aggregate statistics regarding this Site’s activity.
Collection of personally identifiable information
The amount and type of personally identifiable information which you may be asked to provide during visits to this Site depend on how you use this Site. You will only be asked to provide personally identifiable information in order to enable us to provide you with a service (such as sending you a new vehicle brochure, assisting you in contacting a dealer, or enabling you to complete online credit or job applications).
Your Consent to the Disclosure and Use of Personally Identifiable Information
By providing personally identifiable information in your request for a brochure or assistance in contacting a dealer or in your online credit application or online job application you consent to the collection of this personally identifiable information by us.
By providing any personally identifiable information, such as your name, mailing address, email address, vehicle identification number and telephone number and any other personally identifiable information in the contents of any email request you make of us, or in the context of participating in any interactive activities on this Site (such as setting up a personal homepage or completing customer satisfaction surveys) you consent to the collection of this personally identifiable information by us.
By clicking "I Agree" you are giving us permission to collect, disclose to each other and to your Dealer and use all of your personally identifiable information, including information provided to us by third parties in connection with your online credit or job application, for the purposes of completing sales, service and credit transactions with you, responding to your requests for products, services and information, improving our products and services and better understanding your automotive needs, all as described in more detail as follows.
At any time, subject to legal and contractual restrictions, you may withdraw or change your consent to our use of your personally identifiable information or request us to delete it from our files by contacting us at 1-888-Toyota-8.
Unless you request us not to do so, you agree that we may use and disclose to each other and to your Dealer your personally identifiable information for the purposes of selectively including you in those advertising and marketing campaigns designed to increase the awareness of Toyota, Lexus or Scion brand products and services and those advertising and marketing campaigns designed to promote the goodwill associated with our businesses which we believe will be of interest to you. Some of our advertising and marketing campaigns include sending out Toyota, Lexus or Scion newsletters, service reminders and promotional offers. If you would prefer that we do not use your personally identifiable information for such advertising or marketing campaigns, please call 1-888-Toyota 8.
By clicking "I Agree", you agree that we may use, share among us and with your Dealer and disclose to the third parties described below, any or all of the personally identifiable information we have collected to the extent that its use and disclosure are necessary for us, your Dealer and the third parties described to accomplish the following purposes:
- If applicable, TCI and your Dealer will use your personally identifiable information to administer your new vehicle warranty coverage, and/or your Extra Care Protection coverage; and as required by law.
- TFS may disclose your personally identifiable information to third parties such as credit reporting agencies to assess your application for credit and obtain a credit report about you;
- TFS may verify your personally identifiable information with third parties such as your bank and employer, credit reporting agencies and other credit providers to confirm the personally identifiable information you provided to us in support of your application for credit, including employment and banking information, or to update such personally identifiable information;
- TFS may exchange your personally identifiable information with credit reporting agencies and other credit providers for the purpose of providing them with information regarding your lease or loan contract;
- TFS may disclose your personally identifiable information to third parties such as collection agencies to monitor, service and collect any amounts owed by you to TFS;
- TFS may disclose your personally identifiable information to third parties such as banks and brokerage firms to effect a transfer or assignment of TFS’s interest in any lease or loan contract entered into with you, and for the subsequent collection, use and disclosure of your personally identifiable information by such third parties to manage or otherwise deal with your lease or loan contract;
- We may use and share your personally identifiable information among us and with your Dealer to respond to your request for products, services or information, improve the quality and efficiency of the services, information and products we provide to you, including asking you, directly or indirectly, through marketing information firms such as J.D. Power and Associates and Maritz Research, to reply to customer satisfaction surveys.
We will share aggregated demographic information about our Site visitors’ traffic patterns, and related information with reputable third-party vendors including our partners and advertisers. This information is not linked to any personally identifiable information of an identifiable individual. Examples include reports on how many times a certain page was viewed, or how many distinct users used this Site.
Cookies are files that your web browser places on your computer’s hard drive that permit us to tell whether, and if so, how many times, you have accessed this Site previously, your language of choice, your computer system’s flash preference, and your selected Toyota dealer.
This Site is secured using Entrust SSL certificates which applies security sockets layer software encryption technology to all information that you submit to us through this Site. Except as required for compliance with the Entrust Certificate Management Service, we do not make any representations, warranties or conditions of any kind, express or implied, as to the security of any information (including, without limitation, credit card and other personally identifiable information) you may provide to us in the course of using this Site. You are solely responsible for maintaining the confidentiality of your password(s).
Retention of Personally Identifiable Information
We retain personally identifiable information for the period of time required to fulfil the purpose for which it was collected and for a period of time thereafter.
Contact Us to Review, Update or Delete Collected Information or Change or Withdraw Your Consent
You may review and update or correct the personally identifiable information that you provide to us through this Site, request it be deleted, or change or withdraw your consent to its use and disclosure, by contacting us as described below:
TCI — Privacy Directors at 1-888-Toyota 8
TFS — Privacy Officer at 1-888-Toyota 8
TMMC — Privacy Officer at 1-888-Toyota 8
Your personal information will be kept in files stored on our databases located in Toronto, Ontario, and if you choose to apply for online credit your file will also be kept by TFS at its head office in Markham, Ontario.
Questions or Concerns
If you have any questions or concerns about our privacy policies and procedures or about your personally identifiable information, or if you want further information about our privacy policies and procedures, please contact us as indicated above.
We do not use this Site to knowingly solicit personally identifiable information from or to market to persons under the age of majority.
Information about Phishing Scams
There have been noticeable increases in the number of suspicious e-mails claiming that the e-mail recipient has won a Toyota lottery or other promotion. Sometimes the e-mail claims that the recipient has won a new Toyota Prius. In order to claim the prize, the e-mail asks that personal information (i.e. Full Name, Address, Nationality, Age, Gender, Occupation, Phone/Fax, and/or Country of Residence) be sent to a Hotmail or Yahoo e-mail address. Samples of these hoax e-mails can be found at the following web site: http://www.hoax-slayer.com/toyota-car-promotions-scam.shtml. Note that these examples of the "phishing" hoax e-mails were not prepared by Toyota, all information and names contained in the hoax e-mails are fictitious, and any similarity to the names of actual people, including Toyota personnel, is entirely coincidental. This type of e-mail solicitation is known commonly as a "phishing" scam, with the primary objective being to obtain one’s personal information. This information can then be utilized to steal a person’s identity. For example, a "Toyota Lottery" phishing scam is often sent from Chinese (.cn), German (.de) or British (.co.uk) addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Neither Toyota nor any other reputable business will ever ask you for personal information through an unsolicited e-mail. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used.